Service for the highest demands

SCHLEICH not only SCHLEICH with sophisticated technologies that meet the highest standards, but also offers expert international customer service! From in-depth consultation in advance to training and after-sales service, our specialists are at your side throughout the entire process.

Wherever you work, our service centers are there for you. Our partners provide you with dedicated and competent support worldwide. The employees at our service centers are always up to date with the latest technology and have received comprehensive training.

Key facts:

  • Installation and Commissioning test device or system
  • Technical support – by phone, online, or at your location
  • Calibration service at your location, in-house, or as an online service worldwide
  • Hardware and software maintenance service
  • Repair and spare parts service down to component level throughout the entire product life cycle

calibration

Regular calibration of all test equipment is an essential prerequisite for your quality assurance. In addition, calibration is a requirement that certified companies must fulfill in order to comply with test equipment monitoring regulations.

We calibrate your testing equipment in accordance with standards—at your premises, at our facility in Hemer, or online. Our calibration service also covers equipment from other manufacturers.

provide the following test equipment calibrations:

  1. Traceable factory calibration according to DIN EN ISO 9001
  2. Traceable express calibration within 24 hours in accordance with DIN EN ISO 9001
  3. Traceable calibration at your site in accordance with DIN EN ISO 9001
  4. DAkkS calibration with partner laboratory in accordance with DIN EN ISO/IEC 17025

The calibration equipment we use is regularly calibrated by DAkkS, i.e. in accordance with DIN EN ISO/IEC 17025.

It is always advisable run the calibration run by SCHLEICH one of our service centers. Only they are able to perform the calibration or, if necessary, maintenance with a firmware update in a professional manner. Professional adjustment of the test device in the event of deviation impermissible deviation the reference value can also only be reliably ensured and guaranteed by SCHLEICH a service center. The calibration certificate the results of the actual calibration and any additional adjustments that may have been carried out.

As proof of successful SCHLEICH, you will always receive a traceable calibration certificate an inspection sticker on the front panel of your testing device.

A factory calibration from SCHLEICH , of course, traceable to national and international standards. It meets the requirements of your internal and external audits. The specification of measurement uncertainties, the automatic pass/fail evaluation of the measured values, and the automatic evaluation of the test devices as defective/non-defective are standard features.

If you require DAkkS calibration, this will be carried out by our external, neutral service provider.

Installation and Commissioning

At SCHLEICH , you SCHLEICH installation and Commissioning a single source. Of course, we are also available to assist you throughout the entire service life of your equipment, e.g., if your testing device needs to be moved to another location.

Technical Support

If you have any questions or encounter any problems, our technical support team offers fast and competent assistance by phone, online, or directly at your location.

With the help of the TeamViewer program, we can remotely maintain your Windows test device. To do this, simply start TeamViewer on your test device. We can then disconnect and help you directly online. This way, you can quickly and easily get the support you need.

Repair and spare parts

We provide a repair and spare parts service down to component level throughout the entire product life cycle of our test equipment and systems.

Our service team will work with you to plan the smooth execution of any repair and maintenance work. This helps to avoid prolonged downtime and outages.

We deliver the necessary replacement parts for all device types worldwide within the shortest possible time.

updates

Software and firmware updates are SCHLEICH provided free of charge by SCHLEICH .

rental equipment

To avoid any loss of time, provide you with a loaner device for the duration of the service, if available.

Even if you are considering a new purchase, you can test the performance of our solutions for yourself with a loan device. Numerous SCHLEICH are available for this purpose.

Training and seminars

Detailed training and equipment instruction are SCHLEICH service at SCHLEICH . Here you will learn valuable tips and tricks for the efficient and safe use of your test equipment.

We would also be happy to conduct specialized training tailored specialized your needs at your premises, where we will comprehensively address your testing requirements.

In addition, provide regularly provide seminars on various topics related to safety and functional testing technology as well as winding testing technology.

take-back concept

If you wish to return a product, please contact us. We provide that comply with the requirements of Section 19 (1) sentence 1 of the German Electrical and Electronic Equipment Act (ElektroG).

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