Service for the highest demands
SCHLEICH not only impresses with sophisticated technologies for the highest demands – but also provides competent international customer service! From intensive preliminary consultation and training to after-sales service – our specialists are by your side throughout the entire process.
Wherever you work – our service centers are there for you. Our partners support you worldwide – dedicated and competent. The employees of the service centers are always up-to-date with the latest technology and comprehensively trained.
Key Facts:
- Your advantage: The SCHLEICH Care Packages
- Installation and Commissioning of the test device or system
- Technical Support – by phone, online, or on-site
- Calibration Service
- On-site calibration at your location
- In-house calibration at SCHLEICH
- Online Calibration Service Worldwide
- Maintenance service for hardware and software
- Repair and spare parts service down to component level throughout the entire product lifecycle
- Our Regular Services
- Calibration Contracts
- Service Contracts
- Maintenance Contracts

Calibration
- Calibration Service
- On-site calibration at your location
- In-house calibration at SCHLEICH
- Online Calibration Service Worldwide
- Regular Service through Calibration Contracts
The regular calibration of all test equipment is an essential prerequisite for your quality assurance. Furthermore, for certified companies, calibration is a requirement to be met as part of test equipment monitoring.
We calibrate your test devices in accordance with standards – on-site at your location, at our facility in Hemer, or online. Our calibration service also includes devices from third-party manufacturers.
We provide the following test device calibrations:
- Traceable factory calibration according to DIN EN ISO 9001
- Traceable express calibration within 24 hours according to DIN EN ISO 9001
- Traceable on-site calibration according to DIN EN ISO 9001
- DAkkS calibration with a partner laboratory according to DIN EN ISO/IEC 17025
The calibration equipment we use is regularly DAkkS-calibrated, i.e., according to DIN EN ISO/IEC 17025.
It is always recommended to have the calibration run by SCHLEICH or one of our service centers. Only these are capable of professionally running the calibration or, if necessary, maintenance with a firmware update. Professional adjustment of the test device in case of an impermissible deviation from the reference value is also only reliably ensured and guaranteed by SCHLEICH or a service center. The calibration certificate contains the results of the actual calibration and any additional adjustment run.
As proof of a successful SCHLEICH calibration, you will always receive a traceable calibration certificate and a test sticker on the operating front of your test device.
A SCHLEICH factory calibration is, of course, traceable to national and international standards. It meets the requirements of your internal and external audits. The specification of measurement uncertainties, the automatic GO/NO-GO evaluation of measured values, and the automatic assessment of test devices as defective/not defective are standard.
If you require a DAkkS calibration, it will be run by our external, neutral service provider.

Installation and Commissioning
At SCHLEICH, you receive installation and Commissioning from a single source. Naturally, we also provide support throughout the entire service life of your devices, for example, if your test device needs to be moved to another location.

Technical Support
For questions or faults, our technical support provides fast and competent assistance by phone, online, or directly on-site.
With the help of the TeamViewer program, we can remotely maintain your Windows test device. Simply start TeamViewer on your test device. Then we can connect and help you directly online. This way, you receive the support you need quickly and easily.

Repair and Spare Parts
- Repair Service
- On-site Service at Your Location
- In-house Service at SCHLEICH
- Online Service Worldwide
- Regular Service through Service Contracts, Maintenance Contracts
We provide you with a repair and spare parts service down to component level throughout the entire product life cycle of our test devices and systems.
Our service team plans the smooth execution of any repair and maintenance work with you. This avoids longer downtimes and outages.
Required spare parts for all device types are delivered worldwide within the shortest possible time.
Maintenance Service
- Service Contracts
- Maintenance Contracts

Updates
Software and firmware updates are always provided free of charge by SCHLEICH.

Loan devices
To avoid loss of time, we provide you with a loan device for the duration of the service, if available.
Even when considering a new acquisition, you can verify the performance of our solutions for Test purposes using a loan device. Numerous SCHLEICH standard Test devices are available for this.

Training and Seminars
Comprehensive training and device introductions are part of SCHLEICH's service. Here you will learn valuable tips and tricks for the efficient and safety handling of your Test devices.
We are also happy to conduct a specialized training tailored to your needs at your location, where we comprehensively address your Test requirements.
Furthermore, we provide seminars at regular intervals on various topics related to safety and functional Test technology, as well as winding Test technology.

Take-back concept
If you wish to return a product, please contact us. We provide return options that comply with the requirements of § 19 Paragraph 1 Sentence 1 ElektroG.

